// FAQ
Quick Answers
The Process
+Do I get a written estimate before you start?
Always. We diagnose first, send a written estimate, and wait for your approval before any repair work begins.
+How do I check the status of my repair?
Call or email us anytime — Pat monitors both directly and can give you a real update, not a script.
+Do you rebuild transmissions in-house?
We don't rebuild — we replace. Once we've confirmed a transmission is failing, we remove it and install a quality replacement unit, sourced from suppliers we've vetted and trust. Your technician handles the diagnosis, removal, installation, and every conversation — and B&R backs the whole job with our warranty.
+Who do I call if something goes wrong after the replacement?
Us. Always us. B&R owns the warranty and the relationship, start to finish — you never need to track down a supplier.
+How long does a transmission job take?
It depends on parts and supplier turnaround. Your technician will give you a real timeline after diagnostics, not a generic number.
Working With Us
+Will I talk to the same person the whole time?
Yes. From your first call to the day you pick up your car, you're working with the same Master Certified Technician — not a rotating front desk.
+What if I'm not sure it's worth fixing?
Tell us what's happening. Diagnostics are where we figure that out together — including telling you honestly if it's not worth it.
+Will you try to sell me things I don't need?
No. We tell you what's actually needed on a job, not everything that could theoretically be sold to you.
Vehicles & Hours
+Do you work on my car's make?
We specialize in domestic and Asian vehicles. Call with your make and model and we'll tell you straight away.
+What are your hours?
Monday–Friday 7:30 AM–5:00 PM. Closed Saturday and Sunday.
+Can I drop my car off outside business hours?
Yes — we offer secure after-hours drop-off. Leave your vehicle and keys, and we'll have it in the queue first thing the next business day.
+What if my car won't start or can't be driven?
Call us. We can help coordinate towing through one of our trusted local towing partners to get your vehicle to the shop.