// FAQ
Quick Answers
The Process
+Do I get a written estimate before you start?
Always. We diagnose first, send a written estimate, and wait for your approval before any repair work begins.
+How do I check the status of my repair?
Call or email us anytime — Pat monitors both directly and can give you a real update, not a script.
+Do you rebuild transmissions in-house?
The removal, installation, diagnostics, and every conversation are handled here, by your technician. The rebuild machining itself goes to a trusted specialist partner — that's precision work that requires dedicated equipment most independent shops don't keep on-site. We manage that relationship so you don't have to.
+Who do I call if something goes wrong after a rebuild?
Us. Always us. You never need to track down our rebuild partner — B&R owns the warranty and the relationship, start to finish.
+How long does a transmission job take?
It depends on parts and rebuild-partner turnaround. Your technician will give you a real timeline after diagnostics, not a generic number.
Working With Us
+Will I talk to the same person the whole time?
Yes. From your first call to the day you pick up your car, you're working with the same Master Certified Technician — not a rotating front desk.
+What if I'm not sure it's worth fixing?
Tell us what's happening. Diagnostics are where we figure that out together — including telling you honestly if it's not worth it.
+Will you try to sell me things I don't need?
No. We tell you what's actually needed on a job, not everything that could theoretically be sold to you.
Vehicles & Hours
+Do you work on my car's make?
We specialize in domestic and Asian vehicles. Call with your make and model and we'll tell you straight away.
+What are your hours?
Monday–Friday 8:00 AM–6:00 PM, Saturday 9:00 AM–2:00 PM, closed Sunday.
+Can I drop my car off outside business hours?
Yes — we offer secure after-hours drop-off. Leave your vehicle and keys, and we'll have it in the queue first thing the next business day.
+What if my car won't start or can't be driven?
Call us. We can help coordinate towing through one of our trusted local towing partners to get your vehicle to the shop.